Returns

We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable)

 

RMA Information

a. Any shortages must be reported within 2 days of receipt. You may do this by phone or on our website.
b. For all returns you will need to contact us to request an authorization number. Be advised that numbers and specific RMA information are issued by email only. Unauthorized and unmarked returns will not be accepted.
c. Please have the following information available when requesting an RMA request: order number, the name the order was placed under, item number, and the nature of the problem.
d. All returns must be shipped back in the original packaging material and box. Failure to do so may invalidate both the RMA and the warranty.
e. If you wish to return merchandise, you must request a Return Merchandise Authorization number (RMA). To get a refund for any reason, an RMA number must be obtained within 10 days from the ship date. We reserve the right to test the product and confirm the defectiveness or incorrectness before issuing a refund or exchange. All items must be 100% complete to be accepted for RMA. A 15% Restocking Fee applies to all items returned sealed (not opened.) A 25% Restocking Fee applies to all opened items. After the 10-day period has expired, a new RMA number will need to be obtained.
f. All returns must include any cables, driver disks or any other accessories provided with the order unless otherwise authorized.
g. All returns must be shipped prepaid. Returns shipped C.O.D. will be refused.
h. Remember to take note of your RMA number. You will need it as a reference. Replacements can be shipped two ways:

1. You can request an advance replacement charged to your credit card that will ship right away.

2. You can wait for your item to come back before we ship your replacement.
i. Refunds and credits are available only after the return has been received, tested and verified for authenticity. For status, e-mail to sales@replacemaster.com
j. Manufacturers warranty is assumed void unless otherwise stated on your invoice. The ReplaceMaster.com warranty will be voided at any time if the products are not returned in their original condition as sold, matching the specifications and serial numbers for all components contained therein. Non-conforming materials will be returned to the Shipper, Collect.